FAQ'S

1. How will my package be shipped?
2. What are domestic shipping rates?
3. Do you offer faster shipping rates?
4. How are posters packaged and what kind of container is used?
5. Can I request another packaging method for my poster?
6. Can I ship to a P.O. box?
7. How do I ship my items somewhere other than to my billing address?
8. Is my package insured?
9. How do I know that my item has shipped?
10. What if I have not yet received my order but it shows that it has shipped?
 11. What is a Giclée?
12. Does the image on your site accurately represent what I will be sent?
13. How accurate are the item dimensions listed on your web pages?



1. How will my package be shipped?
All items are carefully packaged to prevent damage during transit. Tattooeliteinternational.com ships with UPS to provide the best service and lowest cost for our customers.

Note that orders are shipped/delivered only Monday –Friday. Delivery estimates do not include weekends. 

2. What are domestic shipping rates?
Please see Shipping Rates for information in the checkout area.

3. Do you offer faster shipping rates?
Please see Shipping Rates for information in the checkout area. 

4. How are posters packaged and what kind of container is used?
The majority of our flash and art prints are rolled and shipped in a reinforced tube tested for strength and stability. Smaller items are shipped flat in sturdy rectangular packaging. All items are padded with paper packaging materials.

5. Can I request another packaging method for my poster?
We do not currently offer options on packaging methods. All items are securely packaged in an appropriately-sized box with fitted inserts and/or packing material to prevent shaking and damage during shipping.

6. Can I ship to a P.O. box?
No, we only ship with UPS and they do not  ship to P.O. boxes.

7. How do I ship my items somewhere other than to my billing address?
It's easy. During the checkout process, you are provided the option to enter a shipping address that is different than the billing address. Choose NO to the question "Is the above address also the billing address?" Then follow the instructions.

8. Is my package insured?
In the remote event that your package is lost or damaged upon arrival, please contact us immediately via email. We will need you to return to us the damaged print(s) and once we receive them we will replace to you the exact order.

9. How do I know that my item has shipped?
When your order ships, we will email you a Shipping Notification email. If tracking service is available, we include the tracking number in your Shipping Notification email (if you do not receive a tracking number, then tracking service is not available for your package). If your item ships via UPS, delivery will occur between Monday and Friday.

10. What if I have not yet received my order but it shows that it has shipped?
Shipping times can vary depending on location. The carrier will provide a delivery time estimate when tracking your order. If that date has passed or you have any other concerns about your order, please contact us. 

11. What is a Giclée?

Giclée (pronounced "zhee-clay") is a French word meaning "a spraying of ink.” With the advent of giclée, the art of reproducing fine art has become even more precise. Giclées have the highest apparent resolution available today -- as high as 2,880x1,440 dots per inch. In addition, since no screens are used, the prints have a higher apparent resolution than lithographs and a color range that exceeds that of serigraphy. Displaying a full color spectrum, giclée prints capture every nuance of an original and have gained wide acceptance from artists and galleries throughout the world.

The patented printing technology utilizes microscopically fine droplets of ink to form the image. A print can consist of nearly 20 billion ink droplets. The microscopic droplets of ink vary in sizes (approximately the size of a red blood cell) and density. This unique patented feature produces a near continuous tone image, smoother gradation between tones, and a more finely differentiated color palette.


12. Does the image on your site accurately represent what I will be sent?

We strive for a high degree of image accuracy. However, in some cases, the visual representation may be approximate. Occasionally, minor modifications occur between printing runs.


13. How accurate are the item dimensions listed on your web pages?

Tattooeliteinternational.com verifies the dimensions of all images on our site, but due to industry standards sizes can vary slightly. 


 

Returns & Exchanges -  Due to the nature of our products we do not accept any returns or exchanges, unless your prints are damaged. If you have received an order that was damaged during the shipping process please contact us via email right away. We will need you to return to us the damaged print(s) and once we receive them we will replace to you the exact order. 


International- International orders can be paid by credit card only. All orders will be drawn in US Dollars. Orders shipped outside the United States are responsible for tariffs, duties and import taxes.


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